Effective Date: 09-03-2026
At OKalasha, we value your trust and aim to deliver high-quality products. Please read our Return & Refund Policy carefully before placing an order.
General Policy
- Final Sale: We do not accept returns or exchanges for changes of mind once a product has been sold and delivered.
Product Review: Customers are requested to review product details, sizing, images, pricing, and descriptions carefully before confirming their purchase.
Damaged, Defective, or Incorrect Items
We will replace or refund items that arrive damaged, broken, or defective. To qualify for a refund or replacement:
- Reporting Window: The issue must be reported to support@okalasha.com within 2 days of delivery.
Required Proof: You must provide clear photographic or video proof of the defect. We strongly request a continuous unboxing video showing the sealed package from all sides before opening, as well as the immediate defect, to help us process your claim smoothly.
Return Shipping & Process
- Pre-Approval Required: Do not mail items back without contacting support first. Unauthorized returns will not be processed.
- Shipping Cost: Issued upon receipt and verification of the defect. Covers the full product cost plus original shipping charges.
Refund Scope: Once the item is received and the defect is verified, we will issue a full refund covering the product cost and the original shipping fees.
Refund Details
- Method: Approved refunds are processed strictly back to the original payment method. No cash refunds are provided.
Timeline: Refunds are initiated within 5 business days of receiving the returned item. Individual bank processing times may vary.
Exclusions
Refunds will not be issued for:
- Damage caused after delivery due to customer handling or misuse.
- Incorrect items ordered by the customer.
- Minor variations in color, finish, or design resulting from digital screen differences or studio lighting.