Effective Date: 09-03-2026

At okalasha , we value your trust and aim to deliver high-quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

No Returns

We do not accept returns once a product has been sold and delivered.

Customers are requested to review product details, images, pricing, and descriptions carefully before confirming their purchase.

Refunds for Damaged or Defective Items

Refunds are applicable only under the following conditions:

• The product received is damaged, broken, or defective at the time of delivery
• The issue must be reported within days of receiving the order.

Unboxing Video Requirement

A clear and continuous unboxing (opening) video may be required to claim a refund. The video must clearly show:

• The sealed package from all sides before opening
• The complete unboxing process without cuts or edits
• The damaged or defective product clearly visible

Refund requests without the required proof may not be accepted.

Refund Process

If your refund request is approved:

• The refund will be processed to the original payment method only
• No cash refunds will be provided

Refund processing time may take upto 5 business days depending on the bank or payment provider once the returned product is received by us.

Items Not Eligible for Refund

Refunds will not be issued in the following cases:

• Required proof (such as unboxing video or images) is missing, incomplete, or unclear
• The product is not damaged or defective
• Damage caused after delivery due to customer handling
• Incorrect product ordered by the customer
• Minor variations in color, finish, or design due to lighting or screen differences
• Refund request raised after the allowed timeframe

Order Cancellation

Orders once confirmed are not cancellable.

For urgent concerns or cancellation requests (if applicable), please contact:

Email: support@okalasha.com

Platform Disclosure

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